My First Mashup

Posts Tagged ‘kiosks’

The simplest way to describe what an interactive kiosk is, is that they are computerized terminals with financial transaction capabilities and / or the ability to access a database of information. They are very common in areas such as airports, train stations and supermarkets.

They are not a new invention, but it is only relatively recently that they have begun to become very popular. Kiosks may be found in a growing number of industries, including retail, transportation, education, and banking. Why? Because they allow organizations to provide a better service. A kiosk is essentially a robot employee, and the more ‘employees’ an organization has, the better the service that it can provide. They are not a ‘cheap’ piece of equipment, but they are a great long term investment.

You will be hard pushed to find a system such as this that will be better at minimizing human resource expenses and improving efficiency in general routine tasks seeing as potentially, one kiosk can do the work of a few employees. Interactive kiosks are a good ancillary option with a company’s human resources due to their efficiency and running costs. Compared to staff, there are no training to be supplied and no wages to cover.

An unfounded common belief is that people / customers prefer to communicate with a human employee, whereas actually it is more common that people would like to find the information they need quickly and continue with their day. Research has shown that more people prefer to be served quickly and efficiently without a preference for human interaction, and interactive kiosks can offer that speed of service most people want.

A large element of the recent success of payment kiosks and self service kiosks has been the vastly increased number of features and abilities they offer compared to a few years ago. The new designs of kiosks are much more attractive and internally they can offer features only available on very high level personal computers.

Due to their purpose, interactive kiosks must be developed to be much more robust than personal computers, with much more reliable software and hardware. In the past they were known for needing regular repair repair work, though due to technological advancements and design, that is a thing of the past. Not only are the kiosks of today more feature packed and robust, they are also more customizable. There are more standard models to choose from, which can be tailored to your organization’s specific needs, and there is the opportunity to have a totally unique kiosk made totally to your specifications.

It is as simple as letting a manufacturer know your specifications and your budget, then sit back and relax!

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